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Membership Terms & Policies

Welcome to The Pannell Project! Please review our membership and service policies carefully before enrolling. By purchasing a membership or package, you agree to the following terms.

Scheduling & Appointments

  • Sessions are by appointment only.

  • Schedule via online portal, text, call, or in person.

  • Arrive 5–10 minutes early to maximize your session.

Cancellation & No-Show Policy

  • Please provide at least 24 hours’ notice if you need to cancel or reschedule.

  • Phone/Text: 662-205-8171

  • Online: Via your scheduling link (provided after your initial visit)

  • Late cancellation (under 24 hours): $30 fee

  • No-show: $50 fee

  • Repeat no-shows may result in limited scheduling or required prepayment.

  • Note: Fees are not automatically charged. Clients may be invoiced at the provider’s discretion.

Payment Policy

  • Cash-based practice: No direct billing to insurance.

  • Accepted methods: Credit/Debit cards, checks, or cash.

  • HSA/FSA cards may be used if the service qualifies as health-related; clients should confirm with their provider.

  • Clients may request a superbill to submit to insurance independently (private-pay only).

Evaluation Requirement

  • A full movement assessment is required before starting any performance, wellness, or mobility/strength program.

  • Includes: Strength & mobility assessment and a custom Home Exercise Program (HEP).

  • Rates:

  • Regular: Vary

  • Gym Member (Premier Fitness only): Free evaluation credit applied toward first 4-week plan

Add-On & A La Carte Services

  • Bookable without a full assessment, but a free consultation is required to ensure fit.

  • No long-term commitment is necessary.

Guest Fees

  • Tupelo location: $10 per visit

  • Other locations (including 300 Fitness): $5 per visit

Policy Updates

  • The Pannell Project reserves the right to update policies at any time.

  • Clients will be notified of any changes.

Youth & Athlete Services

  • Clients under 18 must have a parent or legal guardian sign all consent forms and attend the first session.

  • Programs for youth athletes may include mobility and performance tools, corrective exercises, and training strategies appropriate for age and sport.

Refunds & Transfers

  • There are no refunds for completed services.

  • Unused monthly sessions may not be transferred or rolled over unless pre-approved in writing.

Privacy & Documentation

  • Client records are kept confidential and compliant with HIPAA regulations.

  • We use secure digital documentation software (e.g., PT Everywhere) to manage assessments and HEPs.

Risk & Client Responsibility

  • Participation in movement, performance, and wellness programs involves inherent physical risk.

  • Clients are expected to inform their provider of any discomfort, limitations, or medical conditions.

  • The Pannell Project is not responsible for injuries sustained during unsupervised activity or failure to follow the recommended program.

Virtual Coaching Policies (add to your Policies page)

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  • Virtual coaching is performance/wellness coaching (not medical treatment). We do not diagnose conditions or provide emergency care. If you have red flags (progressive numbness/weakness, bowel/bladder changes, unexplained night pain, fever/chills, etc.), seek in-person medical evaluation before continuing training.

What you receive (Virtual Coaching)

  • Programming is delivered through Notion with exercise video links, coaching cues, weekly structure, and progression rules.

  • Your plan is built around your goals, training history, equipment access, and symptom response.

Virtual tiers + boundaries (what’s included)

Program Access Only

  • Plan access + exercise links/cues/progression rules

  • No included monthly rewrite/update

  • No ongoing messaging or form review

  • Optional add-on: Program refresh/update (as listed on the pricing menu)

Program Only (Monthly Update Included)

  • 4-week plan delivered in Notion

  • 1 plan update per month at renewal

  • No ongoing coaching messaging or form review (scheduling only)

Weekly Check-in (Messaging Support)

  • Monthly plan + weekly structured check-ins

  • Adjustments based on your responses and training tolerance

  • Messaging window: Mon–Wed

  • Response time: within 24–48 business hours

  • Messages are for coaching support (not urgent medical concerns)

Hybrid (Call + Form Review)

  • Monthly plan + 1 video call/month (30–45 min)

  • Form review via video submission (limits apply)

  • Form review limit: up to 2 videos/week

  • Same Mon–Wed messaging window + 24–48 business hour response time

Plan delivery + update timelines

  • Initial plan delivery occurs after intake is complete and payment is confirmed.

  • Monthly updates are delivered at the scheduled renewal/update window for your tier.

  • Equipment changes, travel, or major goal shifts may require larger rewrites; scope depends on your tier (or may be billed as an add-on update).

Billing, renewal, cancellation

  • Virtual coaching is billed via monthly autopay (card on file).

  • To avoid the next month’s charge, cancellation must be requested before the next billing date.

  • Because programming is delivered digitally and coaching capacity is reserved, no refunds are provided once a plan or monthly update has been delivered. No prorating.

Scheduling (calls, if included)

  • Calls must be rescheduled with notice (use your standard 24-hour policy if you want it consistent).

  • Missed calls/no-shows may be counted as used.

Client responsibilities (safety + results)

  • Provide accurate health/training history and update us on new symptoms or limitations.

  • Follow progression + stop rules and use appropriate loads/technique during independent training.

  • For form review videos: client is responsible for safe setup, filming quality, and choosing loads that can be demonstrated safely.

Communication disclaimer

  • Text/email/messaging is for coaching and scheduling only—not emergencies. If urgent symptoms occur, seek emergency care.

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