Membership Terms & Policies

Welcome to The Pannell Project! Please review our membership and service policies carefully before enrolling. By purchasing a membership or package, you agree to the following terms.

Scheduling & Appointments

Sessions are by appointment only.
Schedule via online portal, text, call, or in person.
Arrive 5–10 minutes early to maximize your session.

Cancellation & No-Show Policy

Please provide at least 24 hours’ notice if you need to cancel or reschedule.
Phone/Text: 662-205-8171
Online: Via your scheduling link (provided after your initial visit)
Late cancellation (under 24 hours): $30 fee
No-show: $50 fee
Repeat no-shows may result in limited scheduling or required prepayment.
Note: Fees are not automatically charged. Clients may be invoiced at the provider’s discretion.

Payment Policy

Cash-based practice: No direct billing to insurance.
Accepted methods: Credit/Debit cards, checks, or cash.
HSA/FSA cards may be used if the service qualifies as health-related; clients should confirm with their provider.
Clients may request a superbill to submit to insurance independently (private-pay only).

Evaluation Requirement

A full movement assessment is required before starting any performance, wellness, or mobility/strength program.
Includes: Strength & mobility assessment and a custom Home Exercise Program (HEP).
Rates:
Regular: Vary
Gym Member (Premier Fitness only): Free evaluation credit applied toward first 4-week plan

Add-On & A La Carte Services

Bookable without a full assessment, but a free consultation is required to ensure fit.
No long-term commitment is necessary.

Guest Fees

Tupelo location: $10 per visit
Other locations (including 300 Fitness): $5 per visit

Policy Updates

The Pannell Project reserves the right to update policies at any time.
Clients will be notified of any changes.

Youth & Athlete Services

Clients under 18 must have a parent or legal guardian sign all consent forms and attend the first session.
Programs for youth athletes may include mobility and performance tools, corrective exercises, and training strategies appropriate for age and sport.

Refunds & Transfers

There are no refunds for completed services.
Unused monthly sessions may not be transferred or rolled over unless pre-approved in writing.

Privacy & Documentation

Client records are kept confidential and compliant with HIPAA regulations.
We use secure digital documentation software (e.g., PT Everywhere) to manage assessments and HEPs.

Risk & Client Responsibility

Participation in movement, performance, and wellness programs involves inherent physical risk.
Clients are expected to inform their provider of any discomfort, limitations, or medical conditions.
The Pannell Project is not responsible for injuries sustained during unsupervised activity or failure to follow the recommended program.

Virtual Coaching Policies (add to your Policies page)

Virtual coaching is performance/wellness coaching (not medical treatment). We do not diagnose conditions or provide emergency care. If you have red flags (progressive numbness/weakness, bowel/bladder changes, unexplained night pain, fever/chills, etc.), seek in-person medical evaluation before continuing training.

What you receive (Virtual Coaching)

Programming is delivered through Notion with exercise video links, coaching cues, weekly structure, and progression rules.
Your plan is built around your goals, training history, equipment access, and symptom response.

Virtual tiers + boundaries (what’s included)

Program Access Only

Plan access + exercise links/cues/progression rules
No included monthly rewrite/update
No ongoing messaging or form review
Optional add-on: Program refresh/update (as listed on the pricing menu)

Program Only (Monthly Update Included)

4-week plan delivered in Notion
1 plan update per month at renewal
No ongoing coaching messaging or form review (scheduling only)

Weekly Check-in (Messaging Support)

Monthly plan + weekly structured check-ins
Adjustments based on your responses and training tolerance
Messaging window: Mon–Wed
Response time: within 24–48 business hours
Messages are for coaching support (not urgent medical concerns)

Hybrid (Call + Form Review)

Monthly plan + 1 video call/month (30–45 min)
Form review via video submission (limits apply)
Form review limit: up to 2 videos/week
Same Mon–Wed messaging window + 24–48 business hour response time

Plan delivery + update timelines

Initial plan delivery occurs after intake is complete and payment is confirmed.
Monthly updates are delivered at the scheduled renewal/update window for your tier.
Equipment changes, travel, or major goal shifts may require larger rewrites; scope depends on your tier (or may be billed as an add-on update).

Billing, renewal, cancellation

Virtual coaching is billed via monthly autopay (card on file).
To avoid the next month’s charge, cancellation must be requested before the next billing date.
Because programming is delivered digitally and coaching capacity is reserved, no refunds are provided once a plan or monthly update has been delivered. No prorating.

Scheduling (calls, if included)

Calls must be rescheduled with notice (use your standard 24-hour policy if you want it consistent).
Missed calls/no-shows may be counted as used.

Client responsibilities (safety + results)

Provide accurate health/training history and update us on new symptoms or limitations.
Follow progression + stop rules and use appropriate loads/technique during independent training.
For form review videos: client is responsible for safe setup, filming quality, and choosing loads that can be demonstrated safely.

Communication disclaimer

Text/email/messaging is for coaching and scheduling only—not emergencies. If urgent symptoms occur, seek emergency care.

Call

662-205-8171

thepannellproject@gmail.com